Amazon Academy Final Practice Exam

The first action you should take when noticing packages at the end of C-14 that need attention is to check the problem solve queue in Station Command. This step is crucial as it allows you to gather specific information about the issues related to those packages. The problem solve queue typically contains details about any reported problems or irregularities that need to be addressed. By consulting this queue first, you can better understand the context and urgency of the situation, which will inform subsequent actions.

For instance, simply inspecting the package contents could miss the broader issue or context of why they are flagged. Similarly, contacting delivery associates might lead to misunderstandings or delays if they are not aware of the specific issues at hand. Redirecting the packages to another aisle without prior investigation could simply move the problem rather than resolving it. Thus, accessing the problem solve queue provides a structured and informed approach to managing the situation effectively.