During a shift, which metric is critical for monitoring sort performance?

Sort Efficiency is the critical metric for monitoring sort performance during a shift. This metric evaluates how effectively packages are sorted through the system, taking into account factors such as the speed of sorting and the accuracy in the placement of packages into the correct lanes. By measuring sort efficiency, facilities can identify bottlenecks, optimize operational processes, and ensure that packages are processed in a timely manner.

While other metrics like Delivery Speed and Employee Satisfaction may impact overall operations, they do not provide direct insight into the sort performance itself. Package Returns can indicate issues with the delivery process but do not reflect how efficiently sorting is accomplished during a shift. Thus, focusing on sort efficiency allows for targeted improvements in the sorting process, ultimately contributing to better operational performance and customer satisfaction.