What is the first thing to know in order to bridge the scan compliance metric?

The correct answer is the scan compliance benchmark goal, as it establishes the standard or target that the team needs to achieve for scan compliance. Knowing this benchmark is fundamental because it allows individuals to understand the specific expectations they must meet.

By identifying the benchmark goal, team members can align their efforts and track their progress toward meeting the necessary compliance metrics. This knowledge serves as a guiding reference for evaluating performance against the established compliance goals, aiding in identifying areas that need improvement and ensuring that the team works cohesively towards a common objective.

In contrast, understanding current shift performance, volume processed, or PPH rate are all important operational metrics, but they do not provide the foundational benchmark necessary for motivating compliance efforts. Without a clear benchmark, it becomes challenging to assess whether the performance is adequate or if adjustments are needed. Thus, knowing the scan compliance benchmark goal is crucial for effectively bridging the compliance metric.