What is the purpose of a VO Board during the GEMBA walk?

The main purpose of a VO (Voice of the Operator) Board during a GEMBA walk is to track volume metrics, which helps teams visualize and communicate operational performance and productivity levels effectively. This board serves as a real-time assessment tool that aggregates data on various metrics, allowing both managers and team members to gain insights into workflow efficiency, process bottlenecks, and areas for improvement.

Tracking volume metrics on the VO Board fosters a culture of continuous improvement by enabling teams to identify trends, address issues promptly, and celebrate successes. These metrics can pertain to output, efficiency ratios, and overall productivity, which are crucial for understanding how well the processes are functioning in a live environment.

While monitoring attendance, evaluating package loss rates, and assessing safety practices are important aspects of operational management, the VO Board specifically serves the purpose of tracking volume metrics, making it a vital tool for enhancing performance during GEMBA walks.