When should a station manager set up Hawkeye alerts?

Setting up Hawkeye alerts in response to a package being reported damaged is crucial for maintaining quality control and operational efficiency. When a package is identified as damaged, it indicates a potential issue that may affect customer satisfaction, safety, or the integrity of the supply chain. By implementing Hawkeye alerts at this moment, the station manager can promptly address the problem, investigate its cause, and take corrective action to avoid future incidents. This proactive approach helps ensure that similar issues are mitigated, preserving the reputation of the logistics operation and preventing delays in service.

Establishing alerts solely during peak volume times, for every second package, or once a week does not provide the immediate responsiveness necessary to effectively manage quality issues as they arise. Instead, focusing on alerts specifically triggered by damage reports allows the team to react to significant problems that can impact overall service delivery and customer trust.